Support

Frequently asked questions.

Can’t find what you need? Write to admin@paintbot.com and we’ll be in touch within one business day.

What kind of photograph works best?

A well-lit, high-resolution photograph is ideal. Natural light, a tight crop, and a clear subject give us the most to work with. If your source is small or blurry, we’ll let you know before we start.

How long does a commission take?

Digital files ship in 3–5 business days. Canvases ship in 10–14 business days. Rush service is available for +$59.

Do you ship internationally?

Yes. We’ve shipped to 37 countries. International shipping is calculated per order at checkout.

Can I ask for revisions?

Yes. Canvas commissions include two revision rounds; Heirloom commissions include unlimited revisions.

Can you combine multiple photographs?

Yes. Composite portraits are a specialty. There is a small $40 add-on for this service.

Do you sell gift cards?

We do — email admin@paintbot.com and we’ll set one up.

What if the canvas is damaged in shipping?

We’ll replace it at no cost. Please photograph the damage and email us within 14 days of delivery.

Do you offer trade or bulk pricing?

Yes. For interior designers, hotels and gift shops, please email admin@paintbot.com with your project and volume.